Overview

By accessing this website and booking services through Santur Health & Wellness (“we,” “our,” or “us”), you agree to these Terms of Service and Telehealth Consent. Please read carefully before using our services.

Medical Services Disclaimer

Santur Health & Wellness provides telehealth services for non-emergency medical conditions only.

🚨 We do not provide emergency care.
If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately.

Telehealth Consent

By using our services, you consent to receiving care via telehealth.

You understand and acknowledge:

• Telehealth involves the use of electronic communications to provide medical care

• The same standard of care applies as in an in-person visit

• There may be limitations, including:

  • Inability to perform a physical exam

  • Possible technical issues or interruptions

• Your provider may determine that telehealth is not appropriate and recommend:

  • In-person care

  • Urgent care

  • Emergency services

You have the right to:

• Ask questions about telehealth services

• Withdraw consent at any time prior to or during your visit

No Provider-Patient Relationship Without Visit

Use of this website alone does not establish a provider-patient relationship.

A provider-patient relationship is established only after a consultation has been completed and care has been provided by a licensed clinician.

Eligibility

To receive services, you must:

• Be physically located in a state where the provider is licensed at the time of your appointment

• Provide accurate and complete information

By booking a visit, you confirm that you meet these requirements.

Medicare Eligibility

Santur Health & Wellness does not provide services to individuals enrolled in Medicare (Part A or Part B).

By scheduling an appointment or using our services, you represent and warrant that you are not a Medicare beneficiary.

If it is determined that you are enrolled in Medicare:

• Services may be declined or canceled

• Any payments collected may be refunded in accordance with applicable regulations

Payment Policy

All services are self-pay only. We do not bill insurance.

• Payment is required prior to your appointment (once payment processing is enabled)

• Failure to complete payment may result in cancellation

You may choose to submit your receipt to your insurance independently.

Prescription Policy

Providers may prescribe medications when clinically appropriate.

However:

• Not all conditions are appropriate for telehealth treatment

• Prescriptions are not guaranteed

• Certain medications (including controlled substances) may not be prescribed via telehealth depending on clinical judgment and applicable laws

Cancellation Policy

Appointments must be canceled or rescheduled at least 12 hours in advance.

• Late cancellations may not be eligible for a refund

• Missed appointments (no-shows) are non-refundable

By booking, you agree to this cancellation policy.

Limitations of Telehealth

Telehealth may not be appropriate for all medical conditions.

You may be directed to seek:

• In-person care

• Urgent care

• Emergency services

if clinically necessary.

Privacy

We take reasonable steps to protect your personal health information in accordance with applicable laws.

However, no system is completely secure, and you acknowledge the inherent risks of electronic communication.

Website Use

You agree not to:

• Misuse this website

• Attempt unauthorized access to systems or data

• Interfere with website functionality or security

Limitation of Liability

To the fullest extent permitted by law, Santur Health & Wellness shall not be liable for any damages arising from:

• Use of this website

• Telehealth services provided

Changes to Terms

We may update these Terms at any time.

Updates will be posted on this page with a revised effective date.

Contact

If you have any questions about these Terms of Service and Telehealth Consent, please contact:

📧 hello@santurhealth.com